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Sophiii1

Problems with the emergency call system of a VW UP built in 2018 - looking for experience and suggested solutions

Emergency system without function

Hey guys, I have a problem with my VW UP, year of manufacture 2018 and diesel engine. I've noticed that the emergency call system no longer works. I'm not sure, but I think it's a fault in the emergency call system. Have any of you ever experienced something like this and can help me? How did you solve it and what did the garage tell you? Looking forward to your experiences and tips.

(Translated from German)

4 comment(s)


VickyHuber

Hello, I had a similar problem with my VW Polo, year 2016, diesel engine too. My level of expertise? Just some experience, not a professional. After a few field tests, I took the car to my trusted garage. It turned out that the control unit was defective. The repair cost me around 1000 euros. But could you please give me more details about your car? That might be the only way I can help you more specifically. Engine type? Mileage? Last inspection? If you have any further questions, please write to me again.

(Translated from German)

Sophiii1 (Author)

Hi, thanks for replying so quickly. My UP has covered 98267 km and the last inspection was about 8,000 km ago. The engine is 1.0 TDI. I hope that helps you. 1000 euros is a lot of money, hopefully I can get it done more cheaply somehow... Do you have any other tips?

(Translated from German)

VickyHuber

Hey, you're welcome! I can help you better with the motorization and other information. It's difficult to say without having actually seen the car, but it could well be that the control unit is the problem with your UP too. It is often a software error that leads to such problems. I would recommend that you first try a software reset. This can often be the solution. If that doesn't help, you could perhaps visit an independent workshop to get a second opinion. This can sometimes be cheaper than a major repair at an authorized workshop. About the mileage: If you have regularly carried out all inspections and maintenance, your UP should still be in good shape. But of course, faults can still occur from time to time. I hope I've been able to help you and keep my fingers crossed that it won't be too expensive for you! Let me know if you have any further questions.

(Translated from German)

Sophiii1 (Author)

Great, thank you very much for your quick help and all the information. I think I'll follow your advice and try a software reset first. If that doesn't help, I'll look for an independent garage. The last inspection was only recently and everything was still in order, so I hope it won't be too expensive. Well, we'll see. I'll definitely get in touch if I have any more questions. Thanks again and take care!

(Translated from German)

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