Problems with the 2019 Ford Tourneo petrol key fob and aerial: tips and sharing experiences

Hi. So, I've recently had a similar problem with my 2017 Ford Transit - it's a similar model, just a bit older. I only have a bit of experience with cars, so I'm not the most experienced, but I can share what happened to me. The problem for me was the Comfort Access control unit broke. I had to have it repaired in the garage and it cost me 600 euros. They dealt with it relatively quickly and I was able to pick up the car again a day later. However, without more detailed information about your car and the exact situation, I can't say much more. Why don't you tell me a little more about the exact circumstances, maybe then I can be even more helpful. I hope that helps!

(Translated from German)

Hey, thanks for the quick reply! My Tourneo now has 86220 km on it. I did the last service at the end of last year. About the problem: I put the key in the center console and the car just doesn't recognize it anymore. Sometimes it takes forever, sometimes it works immediately. I have no idea what the problem could be. It's just annoying. But it's good that your tip gives me an idea of what I could ask the garage. I'll talk to Comfort Access the next time I visit. Best regards!

(Translated from German)

Hello again! So from what you've said, it really sounds like the Comfort Access control unit could be the problem. It's because the car is having trouble recognizing your key. It could also be that the battery in the key is simply low. Have you tried changing the battery? But if that doesn't work, then I would definitely inform the garage about the Comfort Access control unit. It's expensive to repair, but everything should work as usual afterwards. I've also heard that there are software updates for some keyless entry systems, but I'm not sure if that applies to your model. That's why I would bring this up at your next visit to the garage. They may be able to check this in more detail and give you a clear diagnosis. Why don't you tell them what they said after your workshop visit? I'd be interested to know if you've had the same problem. All the best!

(Translated from German)

Hello again and thanks for the further information. I've already done that with the battery in the key, but unfortunately it didn't help. The software update sounds interesting, I hadn't even thought of that. I'll talk about it all next week when I'm at the workshop. And yes, I'll be happy to let you know what I find out afterwards. Maybe it will help someone else with similar problems. Thanks again for your help! Have a nice weekend!

(Translated from German)