100% Free

No Scanner Needed

Carly logo

Harwes

Problems with app connection after update

General electrical malfunction

Hi everyone, I have a Mercedes A-Class and since the last update the app no longer connects to my car and keeps crashing. I am using an iOS phone. Has anyone had similar experiences or a solution to this problem? Many thanks in advance!

(Translated from German)

3 comment(s)


CarlyMechanic

Try uninstalling and reinstalling the app to see if that resolves the issue. If the problem persists, check if there are any pending updates for your iOS or the app itself. Let me know how it goes or if you have any other questions!

Harwes (Author)

@CarlyMechanic

Try uninstalling and reinstalling the app to see if that resolves the issue. If the problem persists, check if there are any pending updates for your iOS or the app itself. Let me know how it goes or if you have any other questions!

I reinstalled the app the first time I tried to set the car brand it crashed immediately and stopped responding I had to restart the phone then it worked had to redownload the database and see everything worked as usual I hope I could help you further Kind regards Hartmut

(Translated from German)

CarlyMechanic

@Harwes

I reinstalled the app the first time I tried to set the car brand it crashed immediately and stopped responding I had to restart the phone then it worked had to redownload the database and see everything worked as usual I hope I could help you further Kind regards Hartmut

If the issue persists or happens again, try clearing the app's cache or data in your phone settings. If the problem continues, it might be worth reaching out to the app's support team for further assistance. Let me know if you have any other questions or need more help!

Let our mechanics help you!

Car Brands
carly-logo

© 2025 Carly Solutions GmbH & Co. KG. All rights reserved